Privacy policy
Last Updated: June 2026
At Smihle Chocolates ("Smihle", "we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how smihlechocolates.com collects, uses, stores, and protects your personal information when you visit our website.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website, we may automatically collect certain information about your device and how you interact with our website.
Device Information
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Referring website
- Pages visited
- Time spent on pages
- Search terms
- Cookies and similar technologies
This information helps us improve website performance, understand visitor behaviour, and enhance your browsing experience.
Information You Provide
If you choose to contact us through our Contact Form or email, we may collect:
- Name
- Email Address
- Phone Number (if provided)
- Message or enquiry details
We use this information solely to respond to your enquiries and provide customer support.
Orders & Payments
Smihle Chocolates does not process orders or payments through this website.
- All purchases are made exclusively through Amazon.
- When you click "Order on Amazon", you will be redirected to Amazon's website where your purchase is completed.
- Amazon independently collects and processes your payment information, shipping details, and order information according to its own Privacy Policy and Terms of Service.
- Smihle Chocolates does not receive or store your payment or credit/debit card information.
How We Use Your Information
We may use your information to:
- Improve our website
- Respond to your enquiries
- Communicate with you regarding your messages
- Monitor website performance
- Improve our products and services
- Prevent fraud and maintain website security
- Comply with legal obligations
Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Measure website traffic
- Analyse visitor behaviour
- Improve website performance
You may disable cookies through your browser settings; however, certain features of the website may not function correctly.
Analytics
We may use third-party analytics services such as Google Analytics to better understand how visitors use our website. Google Analytics may collect anonymous information including:
- Pages visited
- Device information
- Browser information
- Session duration
- Geographic location (approximate)
You can learn more about Google's Privacy Policy at: https://policies.google.com/privacy
You can opt out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout
Third-Party Services
Our website may contain links to third-party websites including Amazon. Once you leave our website, your interaction with those websites is governed by their own Privacy Policies and Terms. We are not responsible for the privacy practices of third-party websites.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers who help us operate our website, including:
- Shopify
- Google Analytics
- Website hosting providers
- Security providers
We may also disclose information where required by law or to protect our legal rights.
Data Retention
If you contact us, we retain your information only for as long as reasonably necessary to respond to your enquiry, maintain business records, or comply with legal obligations.
Children's Privacy
Our products are intended for adults. Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so that we can promptly delete it.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, please contact us using the details provided on our Contact page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be published on this page with the revised "Last Updated" date.
Your continued use of this website after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us through the Contact Us page on smihlechocolates.com.
For questions regarding orders, payments, shipping, refunds, or deliveries, please contact Amazon Customer Support, as all purchases are completed and fulfilled exclusively through Amazon.